General Terms and Conditions

§1 Authorisation and Booking

A contract of carriage comes into effect upon authorising and confirming with the company TOB Mietfahrzeuge GsembH(hereinafter known as TOB). This authorisation can be in writing, by telephone, fax, email or online. The service included and transport price is based on the relevant price list currently in effect. The entitlement to travel is valid only for the time agreed. Please ensure when booking that your arrival or departure time details match those on your flight ticket and transfer confirmation – please note also that with flights from overseas, the date of departure may not be the same as the date of arrival in Munich. TOB operates based on the details supplied in the authorisation and is not responsible for any incorrect data. If the departure date is entered instead of the arrival date in error, the customer will not be entitled to transport on the date of arrival and will be required to pay again for the transfer.

§2 Amending arrival/departure times

TOB is not responsible for the consequences of any incorrect details entered. Please inform us immediately of any changes to your flight arrival/departure time. Passengers are obliged to inform us of any modifications to bookings made after the order has been placed in writing or by telephone. Failure to notify us will result in the entitlement to travel being withdrawn.

§3 Disruption

TOB accepts no responsibility for any disruption to flight traffic. In such cases, the party responsible for the damage is liable. We will nevertheless make every effort to ensure that our passengers can be re-booked onto a later vehicle, without incurring any additional costs. We are under no obligation to guarantee that this occurs.

§4 Cancellations

In the case of cancellations being made within 48 hours of the booked service, we will charge 100% of the agreed price for transfer to the gate. Cancellations are free of charge for the return transfer.

§5 Reservation deadlines

Reservations should be made at least 3 days before travel. In the event of a last minute request, we can only offer you the remaining seats available and therefore longer waiting times are to be expected.

§6 Liability

TOB is not liable for the consequences of any delays (resulting from heavy traffic of traffic jams). No responsibility is accepted for the consequence of any delays caused by any slight fault on the part of the driver.

In exceptional situations such as a pilot strike or extremely poor weather conditions, we are unlikely to be able to make up for delays. In such cases, customers should expect longer waiting times.

Passengers who do not report to our counter 60 minutes after landing at the latest lose their entitlement to travel but will be re-booked onto the next possible transfer, depending on availability. Should you be detained at the airport for any reason and be unable to report to our counter within this 60 minute period, please inform us of your delay by telephone using the free company phones (92971 in Terminal 1 or 92972 in Terminal 2)

The company is not responsible for the loss of or damage to luggage, its contents, animals or items of any kind, clothing, electronic equipment and any other goods. Every passenger is obliged to hand over his or her luggage to the driver during the loading of the vehicle and to check that all luggage is present upon arrival – TOB is not responsible for the loss of any luggage.
The Four Seasons Travel vehicles are registered and insured in accordance with regulations.

§7 Transfer

Upon making a reservation, customers are provided with a provisional collection time which can change depending on the route, traffic and weather conditions. These time modifications do not normally exceed 60-90 minutes. If you do not receive a phone call from us on the day before your departure, the booking time agreed remains valid. Details of changes to collection times are presumed to have been received if the relevant information has been provided by email, answer phone or left at the hotel reception.

You can call us after 15:00 on the day before your departure (0043-512-584157) to enquire about/confirm your collection time.
If a driver is more than 10 minutes late collecting you from your home, PLEASE CALL OUR HEADQUARTERS!!! Only then can we ensure that any problems are put right in time.

§8 Meeting Points

Your driver is expecting you holding a sign with your name on it right after the luggagge claim and customs area. In case of unexpected problems during check out or in case you can`t meet our driver please call us immediately!

§9 Luggage

The company is not responsible for luggage, its contents, animals or items of any kind, clothing, electronic equipment and any other goods. The Transatlantic terms and conditions for travel luggage apply – any luggage exceeding this must be declared and will be charged as freight.
Additional luggage which does not fit into the limousine can be shipped by a separate vehicle for a exclusive price (for maximum 10 pieces of luggage).

§10 At the Airport

The procedure at the airport is detailed on your voucher and at our website www.four-seasons-first.com – you can also find all the telephone numbers, price lists and addresses you will need here.

§11 Miscellaneous

The company are under no obligation to accept any transport order. The service and transport price are based on the price list currently in force. Passengers are entitled to transportation at the agreed time only. Customers are obliged to inform the TOB headquarters in writing of any complaints they may have without delay and at the latest by 1 week after completion of the journey forming part of the service.

Your Four Seasons First-Team wish you a pleasant journey.